We offer multiple verification options. If any negative information is found while verification is performed, that debit will be flagged as Risky or Bad and will not be submitted to your bank. Depending on the negative information found, you may have the option to override our verification warning and process the debit. However, this is never advised by Green. Our verification system is in place to protect your bank account from experiencing issues caused by returns. Not all verification codes can be overridden so you will need to review the debit in the Risky/Bad debit section of your Green portal for more information.
How to view your RISKY/BAD Debits and the options available to you:
1. Log into your merchant account.
2. Go to DEBITS on the menu bar.
3. Choose option RISKY/BAD.
4. If a Risky/Bad debit is found, you can identify the return code by clicking the PLUS (+) symbol and selecting the VERIFY CODE.
5. The options to DELETE, OVERRIDE WARNING are listed on the right-hand side of the Risky/Bad debit entry.
The OVERRIDE WARNING option is not always available
Answers to Frequently Asked Questions