How to Send a Refund

To issue a refund on a Debit you have processed, follow these instructions:

1. Log into your merchant account at Green.Money.

2. Go to DEBITS on the menu bar.

3. Click on DEBIT SEARCH.

4. Locate the transaction.

5. On the far right under ACTIONS click on GO TO

6. Or on the left-hand side of the transaction under DETAILS, click the + (PLUS) symbol

6. On the far right click REFUND DEBIT

7. Review the information on the screen and click on the SUBMIT REFUND button at the bottom of the screen.

Refunds may take 7-10 days to post to the receiver's account.